Need assistance? We're happy to help. The answers to many questions can be found on our Questions/Answers pages. Please check those pages first for many frequently asked questions.   Email Us at -  custservice@hookedonhallmark.com  We will answer your email as promptly as possible. In some cases you should allow 24 hours for your reply. Customer Service by Phone: (812) 366-4353 (9 AM - 9 PM Central Time / Monday - Sunday) Live Help The Live Help desk is generally monitored Mon - Fri from 9 AM - 6 PM CST. Click the image below to contact the Live Help Desk. Our Mailing Address: Hooked on Ornaments 11888 W 91st Street Overland Park, KS. 66214     Thank you for shopping at Hooked on Ornaments.