Due to our fast processing time, the window of opportunity for changing or cancelling an order is very limited. We must receive requests for changes or cancellations prior to 10 am EST. We do our best to process changes or cancellations, but this is not always possible due to our fast processing time. Cancellations may incur a 15% restocking fee. We are NOT able to change or cancel orders that have already shipped.
Hookedonornaments.com and Hookedonhallmark.com is a secondary market source for Hallmark Keepsake ornaments and Hallmark collectibles. We are NOT affiliated with Hallmark Cards, Inc. Our selling prices are based on supply and demand in the current Hallmark ornament and collectible market, not the original retail/box price. Current year Hallmark Keepsake ornaments are NOT returnable. Copyright 2012- Hooked on Ornaments