Q2. My older Hallmark Keepsake ornament is broken. Do you supply parts or repair older Hallmark Keepsake Ornaments? A2. No, unfortunately we do not provide repair services or offer parts for Hallmark ornaments. The only business we are aware of that offers repair for Hallmark ornaments is Hallmark Cards, Inc. We are happy to help you locate a replacement ornament if you are unable to repair your damaged item.
Q3. Is Hooked on Ornaments/Hooked on Hallmark affiliated with Hallmark Cards, Inc? A3. No, Hooked on Ornaments is NOT in anyway affiliated with Hallmark Cards, Inc. Hooked on Ornaments IS the leader in the Hallmark Collectible Secondary Market. Our extensive knowledge of Hallmark Collecting allows us to proudly offer:
An up to date and friendly website
A vast inventory of past year Hallmark Ornaments and Collectibles
Prices below the current secondary market values
Frequent fun and friendly sales and promotions
Expert information on Hallmark collecting from our knowledgable and friendly staff
Quick, professional shipping
Outstanding customer service
Q4. How do I redeem my Gold Crown points at Hooked on Ornaments? A4. Hooked on Ornaments is NOT in anyway affiliated with Hallmark Cards, Inc. We are not a Gold Crown retailer so we are unable to issue credit for your purchase to your Gold Crown account.
Q5. Are the ornaments ... new, never been used, never been removed from their box? A5. Our inventory comes from a wide variety of sources including stores, secondary market dealers, private collectors, auctions, etc. We are unable to state whether any particular item is New, Never Used or Never been removed from its box. We do GUARANTEE that all collectibles that we sell are in undamaged/perfect condition, only the box condition may vary.
Our references to different conditions pertains only to the condition of the box. An item sold as Mint in Box, should appear nearly perfect as if it came right off the shelf.
Q6. I don't see a box condition listed, is the item mint in box? A6. Yes, due to space constraints Item Names do NOT include the box condition UNLESS the item's box is less than Mint. When you click on an item name or thumbnail to view the individual item description page you will see the condition 'written out' - ie: Mint in Box. Ornaments/Collectibles are ALWAYS mint unless specified in the individual item description.
Q7. What does - SDB, DB, NB mean? A7. These are the standard Hallmark collectible abbreviations used to indicate box condition. Ornaments/collectibles are ALWAYS mint unless specified otherwise in the individual item description.
Our inventory is graded at our warehouse upon arrival using the following conditions:
SDB - Slightly damaged box - small crease, rub, mark
BNT - Box No Tag - MINT box, missing price tag
DB - Damaged Box - box is noticably damaged (we grade severely damaged boxes as No box)
NB - No box - original box is missing
Q8. What are Colorway ornaments? A8. You can find detailed information on Colorway ornaments on our Ornaments by Series --> Colorways page.Click here to view.
Q9. Not all of my ornaments that I ordered have Collector Cards? A9. Hallmark added Collector Cards to ornament boxes from 2002-2005, ornaments produced prior to 2002 and after 2005 do not have Collector Cards. Additionally, some of the 2002-2005 ornaments were issued without Collector Cards - for example, special edition ornaments and ornaments with clear box fronts such as the Club Barbies were not issued with Collector Cards.
Q10. Where are you located? Is there a retail showroom? A10. Hooked on Hallmark Ornaments is located in Overland Park, KS - a suburb of Kansas City. Go to our Visit Us page to find directions and information about our upcoming events. Unfortunately, we do not have a retail location.
If your question was not answered here please send us a note we'll be happy to help.
2010 Window of Faith #1 Limit 1 per customer We reserve the right to substitute an item of equal value.
Hookedonornaments.com and Hookedonhallmark.com is a secondary market source for Hallmark Keepsake ornaments and Hallmark collectibles. We are NOT affiliated with Hallmark Cards, Inc. Our selling prices are based on supply and demand in the current Hallmark ornament and collectible market, not the original retail/box price. Current year Hallmark Keepsake ornaments are NOT returnable. Copyright 2012- Hooked on Ornaments