Free Shipping Exclusions & Limitations
Hooked on Hallmark, Inc often offers Free or Reduced Shipping with a minimum order. This offer is only valid during the stated sale dates. Order minimums do not include shipping, taxes or insurance. Items that indicate a heavy weight or additional shipping charge in their individual item description are excluded from ALL Free Shipping offers. Free shipping offers are for Standard US Shipping only. We are unable to offer free shipping to Alaska, Hawaii, APO, US Territories, Canada or Internationally. Offer does not include the separate Insurance/Tracking fee.
Should you return items from a order that was shipped with a Free Shipping offer our normal shipping charges will be applied to the order and deducted from any refund due.
Hooked on Hallmark, Inc offers a variety of special offers and discounts each month. Offers are limited time promotions - offers and special pricing are available for the sale dates indicated only. We are unable to adjust previously placed orders or extend offers past the stated sale dates.
Hooked on Hallmark, Inc reserves the right to end any promotion or coupon offer without notice. Sale item quanitities are limited and Hooked on Hallmark reserves the right to limit quanitites on items purchased.
Hooked on Hallmark, Inc values and respects your privacy. The information that we collect will never be sold or shared with a third party.
(Exception: When you purchase YuleLog Software - your contact information is provided to YuleLog so that you may register your software and be eligible for the yearly updates.) We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
All online transactions with Hooked on Hallmark, Inc are safe and secure. This site utilizes 128-bit SSL encryption to ensure our customers always have a safe online shopping experience with us. Our secure servers protect your information using advanced encryption techniques and firewall technology.
Hooked on Hallmark, Inc is a secondary market source for past year Hallmark Ornaments and collectibles. We are not affiliated with Hallmark Cards, Inc. Our prices are based on the secondary market value of the merchandise, not the original retail price. Current year ornaments are priced at least $1 above box price.
Hooked on Ornaments does not offer discounts on an individual basis. Any discounts offered are offered to all qualifying customers. Our prices are non negotiable.
Hooked on Hallmark, Inc is based in Kansas. Law requires that we collect all state taxes that are applicable based on the orders "ship to" address of Kansas.
Customs and Duties
Customs and duty fees are the responsibility of the customer.
Many of the Hallmark Magic ornaments function via battery power. Batteries included with ornaments 3 years old and older are NOT guaranteed. You may need to replace these older batteries with new batteries to achieve proper ornament function. We do offer replacement batteries.
At Hooked on Ornaments we want you to be completely satisfied with your purchase. However, all sales are final. We cannot accept returns unless the product is damaged or defective. (Opened software, DVDs, CDs and current year Hallmark Keepsake Ornaments are NOT returnable.)
If you should receive a damaged or defective item we will immediately replace the item with the same item. We cannot substitute another item. If the item is no longer available we will issue a credit for the item. All claims for damaged/defective merchandise should be submitted immediately upon receipt of your order. We are sorry but we are unable to replace or refund orders older than 30 days.
Returns will NOT be accepted without an approved Return Authorization. Returns received without prior authorization will be refused - shipping fees will be non refundable. Returns received in padded envelopes will be refused.
Refunds will be issued as a store credit or to the original method of payment. Our minimal 15% restocking fee will be waived on a store credit refund. Any special offers or discounts will be deducted from the refund amount if applicable.
The material contained on this web site is periodically checked for accuracy and is presented without any warranties, either expressed or implied. Hooked on Ornaments will assume no, and hereby disclaims any, responsibility for any errors or omissions of this web site's content. Hooked on Ornaments shall not be responsible for any damages incurred as a result of the content or use of this web site. By using the material at this web site, all users agree to all terms and conditions contained in this web site, which are subject to change without notice.