Need assistance?  We're happy to help.
Before you call or email - the answers to most questions are on the website already. Please review our "Informative Pages" linked at the bottom of each page of our site.

Our TOP Phone Calls and Emails

How much is shipping? Do you ship to Canada? Can I ship to an address other than my own?
Hooked on Ornaments ships worldwide. We are happy to ship your package where ever you want us to ship it. You can view this information and MUCH more on our SHIPPING RATES & INFO page. - Or put your items in the shopping cart, enter your shipping address and the cart will give you the different options and rates available for your package.

When will my order ship? Why hasn’t my order shipped?
For in stock orders we typically ship the next business day. If your order includes a pre-order, we do not split ship – all items on the order will ship together on the day indicated on the pre-order. If this doesn’t apply to your order send us an email with your order number. We are most likely waiting for an item to arrive.

Tracking shows my package is stuck in Chicago? When can I expect arrival?
Due to COVID related delays in the US Postal System International and Canadian packages are experiencing delays in delivery. International and Canadian delivery via the USPS are taking from 14-90 days.

I have ornaments for sale are you buying? 
Please review our Liquidating Your Collection page

Still need to contact us?

  • Email Us at [email protected]
    (We will answer your email as promptly as possible. We do our best to respond within 24 hours. However, emails received Friday - Sunday during our "Off" season may not receive a response until Monday)

  • Call Us at (866) 219-9774
    Telephone Hours:
          Monday - Thursday       8 AM - 8 PM CST
  •       Friday      8 AM - 5 PM CST
  •       Saturday                    10 AM - 8 PM CST

    We are a small company - typically there are just 2-3 of us on phones.  If you don't get an answer when you call, send us an email or try your call again later.
    The worst times to get through on phones are on Mondays and Monday through Friday from 3:30 CST - 6:00 CST

  • Mailing Address:
    Hooked on Ornaments
    1380 S Enterprise St
    Olathe, KS 66061