Need assistance? We're happy to help.
Before you call or email - the answers to most questions are on the website already. Please review our "Informative Pages" linked at the bottom of each page of our site.
Our TOP Phone Calls and Emails
How much is shipping? Do you ship to Canada? Can I ship
to an address other than my own?
Hooked on Ornaments ships worldwide. We are happy to ship your package where ever you want us to ship it. You can view this information and MUCH more on our SHIPPING RATES & INFO page. - Or put your items in the shopping cart, enter your shipping address and the cart will give you the different options and rates available for your package.
When will my order ship? Why hasn’t my order shipped?
For in stock orders we typically ship the next business day. If your order includes a pre-order, we do not split ship – all items on the order will ship together on the day indicated on the pre-order. If this doesn’t apply to your order send us an email with your order number. We are most likely waiting for an item to arrive.
Tracking shows my package is stuck in Chicago? When can I expect arrival?
At times the International Distribution Center in Chicago experiences backlogs causing delays in moving packages to the destination country . Please be patient, the package is not lost, just waiting it's turn for a plane to your country. International and Canadian delivery via the USPS are taking from 14-30 days.
I have ornaments for sale are you buying?
Please review our Liquidating Your Collection page
Still need to contact us?
PLEASE NOTE: All orders that include Preorder October release ornaments will ship COMPLETE on aprox OCT 16th. Disney Electric Parade preorders will ship aprox Nov 31st. You will receive a shipping notice with tracking at that time.
Email Us at [email protected]
We will answer your email as promptly as possible. If emailing regarding an order, include your 7 digit order number. We do our best to respond QUICKLY.
Call Us Mon-Fri 9-3 Central Time Zone
Hooked on Ornaments
1380 S Enterprise St
Olathe, KS 66061