(866) 219-9774 PLEASE NOTE:
We are currently seeing some delays in both domestic and international shipping.
Priority Mail Express International guarantee suspended — Due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International to many destinations. This suspension will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
We are currently seeing some delays in both domestic and international shipping.
Priority Mail Express International guarantee suspended — Due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International to many destinations. This suspension will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
Based on last years delays - International shipping via US Postal Service may take as much as 30-90 days for delivery.
Shipping Policies:
US Shipping Rates
CANADIAN Shipping Rates
- Hooked on Ornaments ships via the US Postal Service, Global Post International and Fed Ex. We ship Monday through Friday, except during December when we ship Monday through Saturday
- Your order will generally ship on our next business day. PRE-ORDERS Ship based on the stated estimated Shipping Date.
- Delivery time estimates do not include processing time.
- We require insurance on ALL orders.
- Signatures are typically required for orders over $200.
- Priority and Express shipping rates are based on the number of items in your order.
- Additional shipping charges may apply for some heavy weight/oversize items. These charges are noted on the item description page.
Additional shipping fees are not eligible for Free Shipping promotions. - If the total weight of your packed order exceeds the maximum for Standard First Class shipping, you will be contacted regarding the additional postage needed to ship your package USPS Priority.
- Customs and duty fees for Canadian & International orders are the responsibility of the customer. Please contact your local Customs office for additional information.
If your package ships Fed Ex - Fed Ex will bill you separately for the customs/duty. - Free Shipping Offers are for US Continental shipping only - we are not able to offer free shipping for Alaska, Hawaii, Virgin Islands, Puerto Rico or Palau
US Shipping Rates
- Delivery times are estimates and are not guaranteed.
US MILITARY SHIPPING
As a token of appreciation for our military men, women and families. Hooked on Ornaments offers FREE PRIORITY shipping to APO and FPO addresses.
Insurance and any oversize/heavy weight additional shipping charges still apply. Thank you for your service! It is very much appreciated.
Insurance and any oversize/heavy weight additional shipping charges still apply. Thank you for your service! It is very much appreciated.
CANADIAN Shipping Rates
Our Canadian Shipping Rates are calculated based on our Rates Table and the number of items in your order.
IF the actual postage cost of your order is higher than what was calculated you will be contacted for the additional payment due on the order.
Typically this is caused by oversized items or an order with multiple large items.
In these cases, you will be charged actual postage only. There are NO other fees or costs included.
IF the actual postage cost of your order is higher than what was calculated you will be contacted for the additional payment due on the order.
Typically this is caused by oversized items or an order with multiple large items.
In these cases, you will be charged actual postage only. There are NO other fees or costs included.
Our International Shipping Rates are calculated based on our Rates Table and the number of items in your order.
IF the actual postage cost of your order is higher than what was calculated you will be contacted for the additional payment due on the order.
Typically this is caused by oversized items or an order with multiple large items.
In these cases, you will be charged actual postage only. There are NO other fees or costs included.
IF the actual postage cost of your order is higher than what was calculated you will be contacted for the additional payment due on the order.
Typically this is caused by oversized items or an order with multiple large items.
In these cases, you will be charged actual postage only. There are NO other fees or costs included.
- Delivery times are estimates and are not guaranteed.
- Holiday Shipping can take up to 30+ days for delivery. (Oct-Jan)
- INTERNATIONAL CUSTOMERS (outside US) WILL BE CHARGED ACTUAL SHIPPING COST of oversized items larger/heavier than ornaments. (Tabletop pieces, musical plush, tree toppers, snow globes, ect)
Insurance
- Insurance is required on every order.
- Insurance rates are determined by the value of your order.
- If your package is damaged during shipping you MUST submit
your claim immediately upon receipt of your package.
( Report damaged merchandise )
